Data Management Support
We commit ourselves

An ongoing process 24 hours a day, 7 days a week

CETRELSecurities is your partner of trust:

Helpdesk

CETRELSecurities will provide you with a state-of-the-art service around the clock. Knowledgeable staff will be pleased to help you with any questions or problems you could have.
The helpdesk will forward the queries to the relevant specialists that will help you solving the problem.

Monitoring

All our applications are closely monitored. 24 hours a day, 7 days a week.
Whatever happens, our operators will be directly informed, and will fix the problem before it comes to you.

Service Level Agreement

We commit ourselves. Our services are based on formal Service Level Agreements.
The quality of service is reported to you on a regular basis, and any discrepancy brings to a tailored action plan, and eventually penalties.